FAQ
How do I register for the programme?
To register for the Ankorstart support programme, please complete this form. One of our advisors will contact you within 48 hours.
Is support free?
Yes, support is free. Ankorstart offers personalised support, free and without obligation, at each stage of the creation of your business.
What countries is Ankorstart available in?
Ankorstart is currently available in France, Belgium, Switzerland, Luxembourg, United Kingdom, Germany and Austria.
Do I have to have a physical store to join Ankorstart?
No, the programme is dedicated to entrepreneurs of physical and e-commerce retail. You can apply if your project is a physical store, an e-shop, a market trade or anything else.
Do I have access to payment terms?
You will have access to Ankorstore’s unique payment conditions of 30 and 60 day payments from your first order. The payment terms are applicable on multi-brand baskets only. There are no hidden costs and the payment terms are completely free. The payment terms we can offer you are determined with your expert, according to your budgets, then validated with our financial partners.
How do I request a payment deadline?
To make a request, register for the Ankorstart programme and one of our advisors will contact you within 48 hours. The request for a payment deadline is made via completion of a file (e.g. KBIS, commercial lease, CNI, IBAN), which are processed in 48 hours on average. Once processed, the payment terms are instantly activated on our platform.
How do the 30 or 90-day payment terms work?
Depending on your location and subject to eligibility, you can pay for your orders at 30 days or 90 days on Ankorstore (only available for orders over £50). The service is free and Ankorstore absorbs the costs. We pay the brands as soon as you confirm receipt of the products.
- You place your order on Day 1 — you will then be asked to provide Credit Card or IBAN details and to accept a direct debit mandate (this information is necessary for Ankorstore’s financial partners to collect your payment after 30 or 90 days)
- The debit will be made on your account at Day 30 or Day 90 (this means that the delivery time is within 30 or 90 days)
Eligibility for deferred payments is assessed by Ankorstore’s financial partners. Please contact one of our experts to find out the terms and conditions for your project.
Is there a fee for using the 90-day payment terms?
No, there is no fee to pay to benefit from the 90-day payment terms..
Do I need to have a physical store to be eligible for the payment terms?
All prospective retailers are eligible for the 90-day payment terms, regardless of trade type. Please contact our experts to find out more about the terms and conditions.
Who are our Ankorstart experts?
Our Ankorstart advisors are experts in entrepreneurship, business creation and project management. They have become experts through their academic and professional experiences and by interacting with retailers and entrepreneurs like you on a daily basis.
How do I contact the Ankorstart experts?
To contact one of our experts, please fill out the form.
How and when do the experts contact me?
The experts contact you by phone or email within 48 hours.
Who are our partners ?
To strengthen our support, Ankorstart connects future retailers with trusted partners to respond effectively to any issues that you may have. Our partners are specialists from the private or public sector.
How do I become a partner?
If you wish to become a partner of the Ankorstart support programme, please fill in the form.
How do I start buying on Ankorstore?
For any questions regarding the use of the Ankorstore platform, please refer to our Ankortsore FAQs here.
I have placed an order. How do I contact Customer Services?
If there is a problem with your order, please contact the Ankorstore Customer Service team directly here.